Frequently Asked Questions about J-Jewellery

Everything Nepali jewellery-shop owners ask before buying J-Jewellery. Have a question that is not here? WhatsApp us at +977-9852044102 — a real person answers, usually within minutes during business hours.

Is J-Jewellery really IRD certified?

Yes. Every invoice format and tax calculation follows Inland Revenue Department specifications, and the software is kept up to date as rules change. We will share the current IRD certificate on request.

Will J-Jewellery work without internet?

Yes, fully. Billing, stock, kalagadi and customer ledger all work offline on the shop’s own computer. Internet is only needed for optional cloud backup, software updates, or syncing data across multiple branches.

How long does installation and training take?

Most shops are billing live the same day. We provide on-site or remote training based on what your team prefers, and the team is usually comfortable with day-to-day billing within a few hours.

Can I migrate my existing customer, stock and kalagadi data into J-Jewellery?

Yes. We import customer master, stock list (with weights and karat), artisan (kalagadi) opening balances and outstanding bills from Excel, CSV or any tabular export of your current system.

What support do I get after I buy J-Jewellery?

Phone, WhatsApp and remote-screen support during business hours, in Nepali. Annual maintenance includes free updates and IRD compliance changes.

Does J-Jewellery handle tola, gram and karat billing?

Yes — tola, gram and karat are first-class units in the billing screen, not a workaround. You can switch units mid-bill and the software handles the conversion automatically.

How is the daily gold rate updated?

J-Jewellery imports the daily rate from Fenegosida (Federation of Nepal Gold and Silver Dealers’ Association) automatically. You can also override it manually for the day if needed — the override is logged for audit.

Can I use J-Jewellery in multiple branches?

Yes. The Enterprise plan supports multi-branch operation with sync, so each branch can bill offline and reconcile centrally when online.

How much does J-Jewellery cost?

J-Jewellery is sold as a one-time license plus optional annual maintenance. See the pricing page for plan details, or WhatsApp us for an exact quote.

Still have a question? WhatsApp +977-9852044102 or email [email protected].